Frequently Asked Questions

There are two ways that you can get on a Telsim SIM Card:

1. In our ONLINE shop
2. At your local Telsim Retailer & Telsim Outlets

Telsim SIMs are 3 in 1 SIM to cater for all device types by offering Standard, Micro and Nano SIM, to suit your device requirements.

Yes, eSIM is currently available. Click here for more details.

For information on pack inclusions view our critical information summary.

You can make calls using our 5G and 4G mobile networks. 

If your phone isn’t locked to a network, then you’ll be able to use a Telsim SIM. Your phone will also need to be able to access the 4G or 5G network, which most recent phones can do.

All online orders are shipped free with standard delivery across Australia through Australia Post. If your order is approved by 12pm AEST on a business day, your order will be dispatched that day and should be received within 3-7 working days.

You can contact Telsim customer care for PUK code. PUK code is for unlocking Sim Card.

No. Contacts may be stored on your phone or on your SIM. We recommend you back up any contacts stored on your existing SIM to your phone or computer before completing the transfer. Once the transfer is complete, you may be unable to retrieve contacts and information saved on your old SIM.

No. SMS messages stored on your existing SIM won’t be transferred to your new SIM with your number. You need to backup your messages to your computer.

To ensure the security of our customers, we employ an additional identity verification procedure to validate that the rights holder has approved the transfer request. We utilize two methods to verify that the requester is the rightful owner of the rights-of-use: 

The first approach involves us placing a call to the provided number to verify that the individual making the request has direct and immediate access to the mobile device associated with the phone number. Following that, we will request explicit authorization and verify that the user's information matches the requester's details for the transfer. 

Alternatively, we will send a verification code directly to the mobile number that is being transferred via SMS. To authorize the transfer, you will be required to provide us with this specific code.

You can get in touch with us, and we'll help you reverse the transfer as soon as possible.   

Contact your bank, financial services, and any other high-risk services you use, such as your email account, that might verify you through your mobile number.   

Any such activity should be reported to the appropriate authorities, such as the Australian Federal Police or the corresponding state or territory police.  

Additionally, you can inform Scam Watch and the Australia Cybercrime Online Reporting Network (https://www.idcare.org) of any questionable activities.

Before we conduct the high-risk transaction, additional identity authentication methods will be utilized to verify your identity in order to safeguard you from unauthorized high-risk interactions.

Protecting your account against unauthorized access is essential to ensure the security of your personal information, sensitive data, and online presence. Here are some steps you can take to enhance the security of your accounts:

Use Strong and Unique Passwords: Create strong passwords that combine uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information such as names, birthdays, or common words. Use a different password for each account.

Beware of Phishing: Be cautious of unsolicited emails, messages, or links that ask for your login credentials. Phishing attempts often look legitimate but are designed to steal your information. Always verify the source before clicking on any links or providing information.

Regularly Update Passwords: Change your passwords periodically, especially for critical accounts. This reduces the risk of someone gaining unauthorized access over time.

Keep Software Updated: Ensure that your operating system, apps, and antivirus software are up to date. Software updates often include security patches that help protect against vulnerabilities.

Monitor Account Activity: Regularly review your account activity and transactions. If you notice any unauthorized or suspicious activity, take immediate action and also contact Telsim Support.

Use Secure Password Managers: Consider using a reputable password manager to securely store and manage your passwords. These tools can generate strong passwords and help you keep track of them.

Secure Your Devices: Use strong PINs, passwords, or biometric authentication on your devices to prevent unauthorized physical access.

Limit Personal Information Sharing: Be cautious about sharing personal information on social media or other online platforms. Cybercriminals can use this information to target you.

Secure Email: Secure your email accounts well, as they are often used to reset passwords for other accounts. Use strong passwords and consider using encryption if possible.

Regularly Back Up Data: Regularly back up important data and files. In case of a security breach, you can restore your information.

Be Cautious with Account Recovery: Some services offer account recovery through security questions. Ensure that the answers are not easily guessable or publicly available.

Educate Yourself: Stay informed about the latest cybersecurity threats and best practices. Understanding common attack methods can help you recognize and avoid them.

In order to protect your Telsim account and your details, you will be able to register for a Telsim My Account only after you verify the OTP received in your Telsim mobile number. We also perform a time delayed financial transaction on the payment method you add while registration.

If you have concerns that your Telsim Account password is compromised, please change them immediately.

If you forget your password, the password reset link will be shared only to the registered email address.

If you forget your Telsim My Account User ID, you will have verify the OTP received in your Telsim Mobile Number to retrieve the same.

You can also set up a PIN to access your Telsim account via our call centre or in store.

It’s an important way to prevent unauthorised access to your account. In order to set up a Telsim PIN, before reaching make sure your contact details are up to date.

Remember that security is an ongoing process, and staying vigilant is key to keeping your accounts safe. Implementing these practices can significantly reduce the risk of unauthorized access and potential data breaches.