Customer assistance is our prime purpose. We can clarify all your confusion. Find the FAQs for a brief improvement of your understanding of our best services.
Telsim SIM Card Information
There are two ways that you can get on a Telsim SIM Card:
1. In our ONLINE shop
2. At your local Telsim Retailer & Telsim Outlets
Telsim SIMs are 3 in 1 SIM to cater for all device types by offering Standard, Micro and Nano SIM, to suit your device requirements.
Yes, eSIM is currently available. Click here for more details.
For information on pack inclusions view our critical information summary.
You can make calls using our 5G, 4G and 3G mobile networks.
If your phone isn’t locked to a network, then you’ll be able to use a Telsim SIM.
Your phone will also need to be able to access the 3G network, which most recent phones can do.
All online orders are shipped free with standard delivery across Australia through Australia Post. If your order is approved by 12pm AEST on a business day, your order will be dispatched that day and should be received within 3-7 working days.
You can contact Telsim customer care for PUK code. PUK code is for unlocking Sim Card.
No. Contacts may be stored on your phone or on your SIM. We recommend you back up any contacts stored on your existing SIM to your phone or computer before completing the transfer. Once the transfer is complete, you may be unable to retrieve contacts and information saved on your old SIM.
No. SMS messages stored on your existing SIM won’t be transferred to your new SIM with your number. You need to backup your messages to your computer.
To ensure the security of our customers, we employ an additional identity verification procedure to validate that the rights holder has approved the transfer request. We utilize two methods to verify that the requester is the rightful owner of the rights-of-use:
The first approach involves us placing a call to the provided number to verify that the individual making the request has direct and immediate access to the mobile device associated with the phone number. Following that, we will request explicit authorization and verify that the user's information matches the requester's details for the transfer.
Alternatively, we will send a verification code directly to the mobile number that is being transferred via SMS. To authorize the transfer, you will be required to provide us with this specific code.
You can get in touch with us, and we'll help you reverse the transfer as soon as possible.
Contact your bank, financial services, and any other high-risk services you use, such as your email account, that might verify you through your mobile number.
Any such activity should be reported to the appropriate authorities, such as the Australian Federal Police or the corresponding state or territory police.
Additionally, you can inform Scam Watch and the Australia Cybercrime Online Reporting Network (https://www.idcare.org) of any questionable activities.
Before we conduct the high-risk transaction, additional identity authentication methods will be utilized to verify your identity in order to safeguard you from unauthorized high-risk interactions.
Protecting your account against unauthorized access is essential to ensure the security of your personal information, sensitive data, and online presence. Here are some steps you can take to enhance the security of your accounts:
Use Strong and Unique Passwords: Create strong passwords that combine uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information such as names, birthdays, or common words. Use a different password for each account.
Beware of Phishing: Be cautious of unsolicited emails, messages, or links that ask for your login credentials. Phishing attempts often look legitimate but are designed to steal your information. Always verify the source before clicking on any links or providing information.
Regularly Update Passwords: Change your passwords periodically, especially for critical accounts. This reduces the risk of someone gaining unauthorized access over time.
Keep Software Updated: Ensure that your operating system, apps, and antivirus software are up to date. Software updates often include security patches that help protect against vulnerabilities.
Monitor Account Activity: Regularly review your account activity and transactions. If you notice any unauthorized or suspicious activity, take immediate action and also contact Telsim Support.
Use Secure Password Managers: Consider using a reputable password manager to securely store and manage your passwords. These tools can generate strong passwords and help you keep track of them.
Secure Your Devices: Use strong PINs, passwords, or biometric authentication on your devices to prevent unauthorized physical access.
Limit Personal Information Sharing: Be cautious about sharing personal information on social media or other online platforms. Cybercriminals can use this information to target you.
Secure Email: Secure your email accounts well, as they are often used to reset passwords for other accounts. Use strong passwords and consider using encryption if possible.
Regularly Back Up Data: Regularly back up important data and files. In case of a security breach, you can restore your information.
Be Cautious with Account Recovery: Some services offer account recovery through security questions. Ensure that the answers are not easily guessable or publicly available.
Educate Yourself: Stay informed about the latest cybersecurity threats and best practices. Understanding common attack methods can help you recognize and avoid them.
In order to protect your Telsim account and your details, you will be able to register for a Telsim My Account only after you verify the OTP received in your Telsim mobile number. We also perform a time delayed financial transaction on the payment method you add while registration.
If you have concerns that your Telsim Account password is compromised, please change them immediately.
If you forget your password, the password reset link will be shared only to the registered email address.
If you forget your Telsim My Account User ID, you will have verify the OTP received in your Telsim Mobile Number to retrieve the same.
You can also set up a PIN to access your Telsim account via our call centre or in store.
It’s an important way to prevent unauthorised access to your account. In order to set up a Telsim PIN, before reaching make sure your contact details are up to date.
Remember that security is an ongoing process, and staying vigilant is key to keeping your accounts safe. Implementing these practices can significantly reduce the risk of unauthorized access and potential data breaches.
Depending on the data usage from person to person the data saver is an important factor to be considered. Unused data excluding Promo/Bonus/Gift Data/Data only plans will rollover into Data Bank with a maximum limit of 500 GB.
You can enjoy the data banking to all the mobile plans including short-term, long-term plans.
You can check your data balance including data banking by clicking here
Yes, there exists a provider barrier. Benefactor and beneficiary must be under TELSIM service.
No Data gifting feature is not available for international Calls. Only "Domestic Data" gifting is allowed. Calls, SMS, and International data gifting are not allowed.
Gifting can be done only in an increment of 1GB. So, Gifting in MB or 1.5 GB is not allowed. A maximum of 50% of Base plan data can be gifted in a validity period. And a maximum of 9999 gifting transactions can be performed in a validity period with a maximum of 10 GB of data that can be gifted in a single transaction.
A maximum of 999GB can be received as a gift in a validity period. And a maximum of 9999 gifts can be received in a validity period.
Service cannot have more than 100GB of unused received gifted data at a particular time.
No, A maximum of 50% of Base plan data can be gifted in a validity period.
It's simple, kindly refer here.
The data you gifted will expire at the recipient’s end of the validity period.
No, you cannot get your gifted data back.
No, the Same will be added to your Data gifting Balance if it is available on your Data plan.
Only selective Telsim Plans are eligible for Data Gifting. Kindly refer here.
You will get 5G access with a 5G compatible handset with a 5G plan and you should be in a 5G coverage area.
Outside the 5G coverage, 5G devices will continue to use our 4G, and 3G where 4G is unavailable.
If you are not in a 5G coverage zone, your phone will switch automatically to 4G.
You can check your 5G coverage here.
VoLTE and Wi-Fi Calling
The next generation of voice calling technology for mobile phones is called Voice over LTE (VoLTE), which allows customers to make calls over 4G on their mobile network. Faster connection times and better-quality calls are the results.
Need to search anything up while you're on a call? Multitasking again. VoLTE supports simultaneous calls and fast 4G data connections, enabling easier multitasking.
Call clarity - VoLTE provides call clarity and reduces background noise.
Less waiting because VoLTE allows for incredibly rapid call connections. There will be a significant reduction in the time it takes to connect after tapping to call.
You will need a VoLTE-compatible device in order to access VoLTE. To access VoLTE, you must enable 4G voice in your device's network settings. Be aware that not all VoLTE-capable devices will work with Telstra Wholesale's VoLTE service. If your device is not included in the list below, contact your manufacturer instead.
- From Apple iPhone 6
- From Samsung Galaxy S7 , Note 5 , A5
- From Google Pixel 4
- From LG G5
No. Similar to other voice calls, this one can be used.
You can make a conference call with up to five eligible devices using VoLTE
When there is a weak mobile phone signal, Wi-Fi Calling enables you to make and receive calls using Wi-Fi. Even when there is no phone connection, Wi-Fi Calling allows you to place and receive calls and texts from any location that has a Wi-Fi network.
You will be able to maintain contact whether you are at home in the midst of the countryside or at a cafe by the beach.
You can make Wi-Fi calls in your house even in places without mobile coverage if you have a good Wi-Fi connection.
Follow the easy instructions below to set up WiFi Calling on your phone.
On your phone's Home screen, select SETTINGS.
- CHOOSE PHONE
- Go to WiFi CALLING.
- Return to the Home screen after turning on the WiFi calling toggle
- On the upper right of the screen, you can find the WiFi Call symbol.
The following may be the reasons if you have a suitable device but are still unable to utilize Wi-Fi calling:
- The Wi-Fi to which you are now connected does not support Wi-Fi Calling.
- Failing to enable Wi-Fi Calling through your device's settings.
- A software update is required for your device. There must be adequate 4G/5G coverage because it will take priority over Wi-Fi.
Yes, you still need to verify with the mobile network using your smartphone or tablet. The same secure industry standards that protect other mobile calls also protect Wi-Fi voice conversations.