Domestic and Family Violence Support Statement

Keeping our customers connected, safe, and in control of their services is our top priority. 

This statement outlines how Telsim supports customers who may be experiencing domestic or family violence, including physical or sexual abuse, emotional or psychological abuse, financial or economic abuse, and technology facilitated abuse, such as harassment, monitoring, or control using telecommunications services. 

We recognise that DFV can be experienced by people of all genders, sexual orientations, ages, cultures, abilities, and socio economic backgrounds. 

Your wellbeing and uninterrupted access to telecommunications services matter most to us. If your service is restricted, suspended, or disconnected and you have concerns about your safety, support is available to help keep you connected. 

Depending on your needs and individual circumstances, we can urgently reverse service restrictions or provide an equivalent telecommunications service to ensure continued connectivity.