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Accessibility and Disability Support Information

At Telsim, our focus is on making sure that everyone can use our mobile service with ease. We are committed to inclusivity for all, and we have put together a guide that outlines our accessibility initiatives.


Telsim strive to ensure that our website adheres to the latest version of the W3C Web Content Accessibility Guidelines (WCAG) standard to ensure that our content is accessible. We value feedback from our users to improve our efforts towards accessibility.  

If you are facing any web accessibility issues, please contact us. 


Telsim is happy to provide large font billing upon request and can send it to your registered email address provided in your Telsim My Account or via post if you prefer. 

If you require a bill to be reprinted in a larger font, please contact us. 


If you require the assistance of a translator or interpreter when discussing details regarding your Telsim account, you can provide verbal authorization as the account holder. To do so, you’ll need to provide your personal information, including your name, address, date of birth, and phone number, before handing the call over to the third party. 

Third-Party Authorization

Alternatively, you can appoint an Advocate or Authorized Representative to deal with Telsim on your behalf by filling out an Authorized Representative Form (PDF). If a person holds an appropriate Power of Attorney or Guardianship Order, they may also act as an Advocate or Authorized Representative for your account. However, you’ll need to submit a certified copy of the Power of Attorney or Guardianship Order along with the form. An ‘Advocate’ whom you appoint can deal with us on your behalf (including making a complaint) but cannot change your account or services; and cannot act on your behalf or access your information unless you are present and agree. If we are not clear whether you intend to appoint an Advocate or an Authorised Representative, we shall assume you only intend to appoint an Advocate. 


Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on mainstream and assistive telecommunication products suitable for people with disabilities. This service also provides referrals for training, set-up, on-going support, and equipment provision. 

Accesshub is a government initiative that provides a central source of information on a range of communication options available to people who are deaf, hard of hearing and/or have a speech impairment. If you experience deafness, hearing impairment, or speech impairment, you can reach out to us via the National Relay Service within Accesshub.  

For more information on how to choose right device for your needs, check out the GARI Database. 

You can refer the support content on accessibility for Mobile phone operating systems at Android and iOS. 


If you need help, please contact us via phone, email or chat . You can also book an appointment at your suitable time and one of our Customer Care Representative can call you back. 

Please see more details on how to contact Telsim at our contact us page.